Change and Risk management/Associate Director, Service Management
HSBC is seeking an experienced Associate Director to oversee Service Management within their global banking operations. The role involves leading cross-functional teams, driving service strategy, managing risk and controls, and ensuring operational excellence across complex, regulated environments. Candidates require extensive experience in IT operations, service governance, and vendor management within large organizations. This is a senior leadership position focused on translating business priorities into measurable service outcomes.
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Experience
15+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 1
What you will work on
HSBC is seeking an experienced Associate Director to oversee Service Management within their global banking operations. The role involves leading cross-functional teams, driving service strategy, managing risk and controls, and ensuring operational excellence across complex, regulated environments. Candidates require extensive experience in IT operations, service governance, and vendor management within large organizations. This is a senior leadership position focused on translating business priorities into measurable service outcomes.
TAL's take
Senior leadership role at a top-tier global financial institution with clear strategic impact and accountability.
The JD provides a highly detailed breakdown of responsibilities, expectations, and domain requirements.
Salaries at HSBC
18.4 LPA average
Based on 669 Grapevine salary entries for HSBC.
Operations
0 - 2 years | GCB6
11 LPA average
Range: 4 - 18 LPA
Operations
2 - 4 years | GCB6
12 LPA average
Range: 5 - 24 LPA
Operations
4 - 6 years | L6
8 LPA average
Range: 4 - 14 LPA
Operations
6 - 8 years | L5
14 LPA average
Range: 8 - 21 LPA
Must haves
- 15+ years experience in Technology Service Management or IT Operations
- Strong working knowledge of ITIL-aligned practices
- Experience with resilience and operational readiness
- Experience managing third-party/vendor performance
- Experience leading enterprise-scale services in regulated environments
- In-depth knowledge of risk and control taxonomy
Tools and skills
Nice to have: itil certification, sre practices, automation, observability.
About the company
HSBC is a globally recognized Tier 1 banking and financial services organization.
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12LPA V 17LPA
I have a total of 3 Years of experience I got 2 offers One from HSBC @12LPA and other from Bajaj Finserv @17LPA Which one should I join considering Bajaj Finserv has all days WFO and also alternate Saturday working as well whereas HSBC has hybrid WFO mode Which one should I go for considering a mixed result of pay,job security and wlb Thanks