Application Support Executive
CellarStone Inc. is a B2B SaaS company providing sales incentive compensation solutions. This L1 Customer Support role involves handling customer queries via multiple channels, performing initial investigations using SQL and Excel, and managing ticketing workflows. Candidates are expected to have technical troubleshooting experience and be comfortable working in rotational shifts. The role sits within their Chennai team and requires strong communication skills.
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Experience
2-3 years
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
CellarStone Inc. is a B2B SaaS company providing sales incentive compensation solutions. This L1 Customer Support role involves handling customer queries via multiple channels, performing initial investigations using SQL and Excel, and managing ticketing workflows. Candidates are expected to have technical troubleshooting experience and be comfortable working in rotational shifts. The role sits within their Chennai team and requires strong communication skills.
TAL's take
Solid tier-2 company with a well-defined, standard L1 support role and clearly stated requirements.
Highly specific job description outlining exact L1 support responsibilities and necessary technical skill set.
Must haves
- 2 to 3 years of experience in Customer Support / L1 Support
- Good verbal and written communication skills
- Good working knowledge of SQL and MS Excel
- Willingness to work in rotational shifts
- Technical troubleshooting skills
Tools and skills
Nice to have: ticketing tools.
About the company
Established provider of sales compensation software with international presence, default tier 2 for mid-sized product companies.