Senior Analyst - CX Operations
This role acts as a Senior Analyst for CX operations, supporting a global organization by optimizing workflows and data-driven processes. Responsibilities include owning operational reporting, maintaining KPIs, and managing documentation within Wrike and SharePoint. Candidates should have a strong background in analytical tools and process governance to drive operational excellence. The position offers a remote-first environment within a cross-functional, data-driven team.
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Experience
3-6 years
Function
Operations
Work mode
Remote, India
Company
Tier 3
What you will work on
This role acts as a Senior Analyst for CX operations, supporting a global organization by optimizing workflows and data-driven processes. Responsibilities include owning operational reporting, maintaining KPIs, and managing documentation within Wrike and SharePoint. Candidates should have a strong background in analytical tools and process governance to drive operational excellence. The position offers a remote-first environment within a cross-functional, data-driven team.
TAL's take
Role is via a third-party recruiting platform with an undisclosed partner company, limiting visibility and brand association despite defined responsibilities.
The JD provides a clear scope of work, defined responsibilities, and a specific technical stack for a CX operations analyst role.
Must haves
- 3-6 years of experience in CX operations or business intelligence
- Strong proficiency in Wrike, Salesforce, Power BI, and MS Excel
- Experience in KPI development and performance reporting methodologies
- Experience creating and maintaining SOPs and process frameworks
- Ability to present insights and influence senior stakeholders
Tools and skills
About the company
Jobgether is a third-party recruiting platform/agency posting on behalf of undisclosed clients, which falls under staff-aug/service category.