TikTok Shop - Category Policy & Dispute Operations Lead
TikTok is seeking an Operations Lead to manage after-sales policy and dispute resolution for high-value vertical categories. The role involves designing scalable operational frameworks and partnering with cross-functional teams like Product, Risk, and Legal to ensure a fair marketplace. Candidates must have extensive experience in e-commerce operations and the ability to influence stakeholders through data-driven insights. Proficiency in both Mandarin and English is required for extensive collaboration with global leadership.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 1
What you will work on
TikTok is seeking an Operations Lead to manage after-sales policy and dispute resolution for high-value vertical categories. The role involves designing scalable operational frameworks and partnering with cross-functional teams like Product, Risk, and Legal to ensure a fair marketplace. Candidates must have extensive experience in e-commerce operations and the ability to influence stakeholders through data-driven insights. Proficiency in both Mandarin and English is required for extensive collaboration with global leadership.
TAL's take
Role at a major global tier-1 company with significant cross-functional responsibility and strategic impact.
The role is clearly defined with specific responsibilities in policy design, dispute operations, and cross-functional leadership.
Must haves
- BA/BS degree
- 5+ years of experience in e-commerce operations, policy, or related field
- Analytical mindset to translate data into actionable policy
- Proven ability to work cross-functionally and influence
- Comfortable with ambiguity
- Fluent in Mandarin and English
Tools and skills
About the company
Global tier-1 tech company and major social media platform.
Posts mentioning TikTok
US' plans to ban Tiktok. If they actually pull this off, this is a BIG loss for Bytedance and a BIG win for Instagram.
TikTok is like swiss knife
Social commerce, live streams, music app, and now text 🥲
Trump Seeks Supreme Court Delay on TikTok Ban
- President-elect Donald Trump has requested the Supreme Court to delay the TikTok ban set for January 19, aiming for a political resolution. - The Biden administration supports the ban, citing national security concerns, while Trump emphasizes negotiation to protect free speech. - The Supreme Court will hear arguments on January 10, with a decision expected before the ban's effective date. Source: [Cnn](https://www.cnn.com/2024/12/27/politics/tiktok-supreme-court-trump-biden-briefs/index.html), [Chicago Tribune](https://www.chicagotribune.com/2024/12/27/trump-supreme-court-delay-tiktok-ban/), [Newsweek](https://www.newsweek.com/donald-trump-asks-supreme-court-pause-potential-tiktok-ban-2006832), [Apnews](https://apnews.com/article/tiktok-ban-supreme-court-trump-b96013a8447e9bdb5508ebe436aadf9a), [Insider](https://www.businessinsider.com/donald-trump-asks-supreme-court-tiktok-ban-law-on-hold-2024-12), [New York Post](https://nypost.com/2024/12/27/us-news/trump-asks-supreme-court-to-halt-tiktok-ban-from-taking-effect/), [Nbc News](https://www.nbcnews.com/politics/donald-trump/trump-urges-supreme-court-hit-pause-law-ban-tiktok-us-month-rcna185606)