Business Banking Service Manager – Emerging Business Customer Service Unit
OCBC is seeking a Business Banking Service Manager to handle end-to-end service delivery for Emerging Business clients in Singapore. The role involves managing complex inquiries, account maintenance, trade and credit requests, and KYC due diligence. Candidates will bridge branch and centralized operations, acting as a primary point of contact for corporate customers. Success in this role requires strong problem-solving skills and the ability to collaborate across internal teams to ensure timely issue resolution.
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Experience
Experience not specified
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
OCBC is seeking a Business Banking Service Manager to handle end-to-end service delivery for Emerging Business clients in Singapore. The role involves managing complex inquiries, account maintenance, trade and credit requests, and KYC due diligence. Candidates will bridge branch and centralized operations, acting as a primary point of contact for corporate customers. Success in this role requires strong problem-solving skills and the ability to collaborate across internal teams to ensure timely issue resolution.
TAL's take
Stable role in a major established financial institution, though the scope is standard for a banking operations position.
The JD clearly defines the scope of customer service, branch operations, and KYC responsibilities.
Must haves
- Strong communication and interpersonal skills
- Ability to manage complex situations independently
- Understanding of banking products and services
- Detail-oriented with problem-solving abilities
- Ability to manage multiple priorities
Tools and skills
About the company
OCBC is a major established regional bank but does not fit the specific global/India tech-heavy tier 1 criteria.