Solution Architect - Digital Workplace & Service Desk
Publicis Sapient is seeking a seasoned Solution Architect to lead complex digital workplace and service desk managed services pursuits. The role involves designing end-to-end architectures, driving AI-enabled service desk transformation, and engaging with executive stakeholders. You will leverage expertise in ServiceNow, M365, and modern ITIL-aligned service models to enhance employee experience. This position requires deep experience in large-scale delivery and consulting within enterprise environments.
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Experience
10-12 years
Function
Consulting
Work mode
Onsite, India
Company
Tier 2
What you will work on
Publicis Sapient is seeking a seasoned Solution Architect to lead complex digital workplace and service desk managed services pursuits. The role involves designing end-to-end architectures, driving AI-enabled service desk transformation, and engaging with executive stakeholders. You will leverage expertise in ServiceNow, M365, and modern ITIL-aligned service models to enhance employee experience. This position requires deep experience in large-scale delivery and consulting within enterprise environments.
TAL's take
Solid role at a well-regarded global consultancy, though it is service/delivery-focused rather than product-based.
Clear expectations for digital workplace solutioning, managed services, and stakeholder management.
Salaries at Publicis Sapient
23.3 LPA average
Based on 426 Grapevine salary entries for Publicis Sapient.
Research
0 - 2 years | L1
15 LPA average
Range: 15 - 15 LPA
Engineering
0 - 2 years | L1
12 LPA average
Range: 6 - 17 LPA
Other roles
0 - 2 years | L1
7 LPA average
Range: 2 - 15 LPA
Human Resources
2 - 4 years | L2
9 LPA average
Range: 9 - 9 LPA
Must haves
- 10-12 years in IT with Digital Workplace and ITSM experience
- Expertise in ServiceNow or equivalent platforms
- Knowledge of Microsoft ecosystem (M365, Intune, Azure, AVD)
- Experience in End User Computing and collaboration tools
- Understanding of ITIL processes and Service Desk operations
Tools and skills
Nice to have: aws, gcp, aiops, automation tools, chatbot platforms.
About the company
Global digital transformation consultancy with significant scale but less focused on core product engineering compared to tier 1 tech firms.
Posts mentioning Publicis Sapient
Need some help in band part
Hey, As an azure data engineer i have a current salary of 19 lpa and offered 27 from publicis sapient and i have an interview invite for Deloitte usi but the max they said can stretch for 25. Also, yoe is 6. Also, she said she is not sure if scon 2 can be given but scon1 is sure.. she said she can try for scon 2 but should i ask for scon2 as it will be like manager roles in next 2-3 years rather. Please explain its a little bit confusing for me this time & so does my question confuses too now lol .
Need suggestions to choose offer
Hi guys, I need your suggestions. I am a java fullstack developer with 4.10 yrs Experience. I have below offers in hand Pwc - 22 LPA fixed Deloite - 20 LPA with 8% variable and 1 lakh JB Mphasis - 23 LPA with 5% variable and 75k JB publicis sapient- 24.6 LPA Fixed I need job security and a long term carrer. Pls help me with this.
Salary range for senior experience engineer L1 in publicis sapient.
Just cleared the 1 round of interview for the role senior experience engineer L1 at publicis sapient. I'm currently having 4years of experience in frontend development. How much I can expect the salary range for this role to negotiate according to market standards.