Customer Relationship Management (CRM) Functional Analyst
Dhyey Consulting is seeking a Functional Analyst to support a large-scale government system implementation project. The role involves gathering business requirements, creating service blueprints, and facilitating process re-engineering for complex public sector systems. You will work across the SDLC to translate business needs into technical documentation and user stories while coordinating with cross-functional teams. Prior experience in govtech or tolling systems is highly valued for this role.
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Experience
3+ years
Function
Consulting
Work mode
Onsite, India
Company
Tier 2
What you will work on
Dhyey Consulting is seeking a Functional Analyst to support a large-scale government system implementation project. The role involves gathering business requirements, creating service blueprints, and facilitating process re-engineering for complex public sector systems. You will work across the SDLC to translate business needs into technical documentation and user stories while coordinating with cross-functional teams. Prior experience in govtech or tolling systems is highly valued for this role.
TAL's take
Solid tier-2 consulting role with clearly defined functional analysis responsibilities in a govtech context.
The role is clearly defined as a functional analyst for a specific project, although the scope list is extensive.
Must haves
- Minimum 3 years as Functional or Technical Analyst
- Experience in technology-driven environment
- Strong understanding of SDLC and Agile
- Proficiency in business analysis tools and techniques
- Experience with SQL, Excel, and Figma
Tools and skills
Nice to have: microsoft customer engagement (crm), sap s4 hana, ms project.
About the company
Established consulting firm providing specialized services.