Customer Support Associate
SkilloVilla is hiring a Customer Support Associate to manage student queries across multiple channels including calls, chat, and email. The role involves taking ownership of escalations, maintaining documentation, and generating performance reports using Excel and Google Sheets. The successful candidate will work cross-functionally to resolve issues and must be comfortable with a six-day work week. Experience in EdTech or SaaS is preferred.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
1-3 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
SkilloVilla is hiring a Customer Support Associate to manage student queries across multiple channels including calls, chat, and email. The role involves taking ownership of escalations, maintaining documentation, and generating performance reports using Excel and Google Sheets. The successful candidate will work cross-functionally to resolve issues and must be comfortable with a six-day work week. Experience in EdTech or SaaS is preferred.
TAL's take
Standard operational role at a mid-tier startup with clear but high-effort expectations (6-day work week).
Very clear scope, responsibilities, and expected technical proficiency in a support context.
Watchouts
- 6 days working
Must haves
- 1-3 years in Customer Support, Customer Success, or Student Support
- Experience handling escalations and social media complaints
- Strong verbal and written communication in English
- Proficiency in Excel and Google Sheets
- Ability to work 6 days a week
Tools and skills
About the company
Unfamiliar company in the edtech space, default mid-tier assigned.