Application Support Specialist
Vectra AI is looking for an Application Support Specialist to join their Business Operations team. The role focuses on Salesforce administration, including troubleshooting, user onboarding, system maintenance, and cross-functional process optimization. Candidates must have experience with Salesforce Sales Cloud, Service Cloud, and CPQ alongside strong analytical and documentation skills. The position supports internal business operations to ensure efficient platform performance and reporting.
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Experience
2+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Vectra AI is looking for an Application Support Specialist to join their Business Operations team. The role focuses on Salesforce administration, including troubleshooting, user onboarding, system maintenance, and cross-functional process optimization. Candidates must have experience with Salesforce Sales Cloud, Service Cloud, and CPQ alongside strong analytical and documentation skills. The position supports internal business operations to ensure efficient platform performance and reporting.
TAL's take
Solid role within a recognized cybersecurity firm, clearly defined responsibilities in operations and support.
Well-defined job description with clear expectations, responsibilities, and specific tech stack requirements.
Watchouts
- Support Ninja
Must haves
- 2+ years experience supporting or administering Salesforce
- Hands-on experience with Salesforce Sales Cloud, Service Cloud, CPQ, and Experience Cloud
- Experience creating Salesforce reports and dashboards
- Strong troubleshooting and analytical problem-solving skills
- Experience working in Jira or similar ticketing systems
Tools and skills
Nice to have: leandata, netsuite.
About the company
Established cybersecurity company with significant patent portfolio and global presence.