Openings for Technical Voice Process - Night Shift(Chennai)
Movate is seeking a Technical Support Engineer for their Chennai location to manage technical voice process inquiries. Responsibilities include resolving customer issues, providing system installation guidance, and performing troubleshooting via phone. Candidates are expected to have at least six months of relevant voice support experience. The role focuses on delivering high-quality customer service and ensuring first-call resolution.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Movate is seeking a Technical Support Engineer for their Chennai location to manage technical voice process inquiries. Responsibilities include resolving customer issues, providing system installation guidance, and performing troubleshooting via phone. Candidates are expected to have at least six months of relevant voice support experience. The role focuses on delivering high-quality customer service and ensuring first-call resolution.
TAL's take
Role is for a high-volume, entry-level technical voice support position at a mid-tier services company.
The JD clearly defines the role as a technical voice support position with specific customer service responsibilities.
Must haves
- Minimum 6 months experience in technical voice support
- Ability to respond promptly and knowledgeably to inquiries
- Troubleshooting and problem-solving skills
- Ability to educate customers on system installation and usage
- Immediate joiner
About the company
Movate (formerly CSS Corp) is an established mid-stage IT services and support company.
Posts mentioning Movate
Anyone from Movate CSS Corp
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Politics by Quality
I recently joined a company and here quality is making politics ... I resolved a case of a user and due to some error I asked the user to replace the device. Everything gone well. But quality team didn't knew the complexity of case and gave me a markdown for not updating info in ticket...which I missed but they gave me another reason for marking down the ticket. They said you have to check the inventory website while taking with user. I asked if the user have a device ..why should I check inventory website..and argued with quality and asked for a support article and he failed to do that. Now I am getting fake and silly markdowns...and I raised an appeal to it and the very next day..I called by my lead and a email sent by the quality team and manager to the lead that ..my performance is poor and will send you to the PIP. I saw another thing..a guy from quality team.. was favouring other engineers and not giving markdowns and giving verbal warnings because...those engineers trained by a quality guy dude WTF... There is number of engineers of my company are not meeting the target....but they are silent and taking the money... I raised the voice against the wrong and they warned me that will put me in PIP. Company - Movate