Lead - Tech Transformation/Senior Lead - Tech Transformation
This role at Bajaj Finserv involves leading the contact centre transformation for their DMS division. The individual will manage large-scale technology projects, including Cisco dialer implementation and process optimization. Candidates require extensive experience in BFSI operations, PMO, and cross-functional team leadership. The position focuses on driving operational efficiency, process adherence, and stakeholder alignment across multiple contact center sites.
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Experience
10-14 years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
This role at Bajaj Finserv involves leading the contact centre transformation for their DMS division. The individual will manage large-scale technology projects, including Cisco dialer implementation and process optimization. Candidates require extensive experience in BFSI operations, PMO, and cross-functional team leadership. The position focuses on driving operational efficiency, process adherence, and stakeholder alignment across multiple contact center sites.
TAL's take
Solid role at a large, established financial institution focusing on complex contact center transformation projects.
The JD clearly defines the transformation scope, specific vendor systems, and operational accountabilities for the contact center.
Salaries at Bajaj Finserv
13.5 LPA average
Based on 81 Grapevine salary entries for Bajaj Finserv.
Operations
0 - 2 years | Fresher
6 LPA average
Range: 2 - 10 LPA
Operations
12 - 14 years
24 LPA average
Range: 24 - 24 LPA
Engineering
0 - 2 years | Fresher
8 LPA average
Range: 8 - 9 LPA
Finance
0 - 2 years | Fresher
3 LPA average
Range: 3 - 3 LPA
Must haves
- 10-14 years experience in Contact Centre, PMO, or Process Excellence
- Proven experience in leading multi system call centre environments
- Hands on experience in ZBB, BPR/DPR, Draw.io and process mapping
- Experience in managing large transformation programs and cross functional teams
- Stakeholder management and vendor governance experience
Tools and skills
Nice to have: project management certifications, contact centre technologies certifications, process excellence certifications.
About the company
Established large-scale financial services company in India with significant operations.
Posts mentioning Bajaj Finserv
Got offer from 2 Organization.
Hi everyone, As I was searching for new roles and opportunity in many organizations I have finally received 2 offers / opportunities from Decathlon and Zomato. I'm currently in Bajaj Electricals Ltd (Sales Profile). YoE 1 yr and 3 months. Serving notice period (September is my last month). Current CTC - 6 lpa. I'm more interested in Operations / SCM profile and have been applying for the same but no luck even in entry level positions. As I have been applying for jobs like a robot on daily basis for the past 2 months, I have finally got 2 job offers. 1. Decathlon: Job Role: OSL Salary: 28k per month Location: Pune (Home Location) 2. Zomato: Job Profile: Customer Experience Associate (ZAAP program) Salary: 5 LPA CTC Location: Gurugram (Not bad huh) Now both organizations are good and both are offering a bit low in terms of Salary (especially Decathlon) but for me Salary is less important and professional growth is more important. I want you guys honest suggestions as to which one will be more better and how it will help me in professional growth in operations/scm. Thank you.
Bajaj Finance Plans $500 Million Offshore Borrowing Amid Stricter Domestic Regulations
- Bajaj Finance Ltd., India's largest non-banking finance company by market value, is planning to borrow up to $500 million offshore. - The company is negotiating terms with at least four foreign banks, with the debt's tenor ranging from three to five years and pricing linked to the Secured Overnight Financing Rate. - Funds will be raised under the Reserve Bank of India's external commercial borrowing route, which caps the interest rate at 500 basis points over the benchmark rate. - A spokesperson for Bajaj Finance declined to comment on the transaction. - Local shadow financiers are turning to global credit markets after RBI's new regulations made it difficult to raise domestic bank loans. Source: [https://www.business-standard.com/finance/news/biggest-shadow-bank-bajaj-finance-aims-to-borrow-500-million-loan-124081300084_1.html](https://www.business-standard.com/finance/news/biggest-shadow-bank-bajaj-finance-aims-to-borrow-500-million-loan-124081300084_1.html)
Ola Electric Sales Dip as Bajaj Gains Market Share
- Ola Electric's market share dropped to 27% in September from 32% in August, with sales hitting an 11-month low. - The company has been facing issues with hardware malfunctions and customer complaints, receiving almost 80,000 complaints monthly. - Bajaj Auto is catching up, with its market share doubling over the last two quarters. - Ola Electric's share price fell below Rs 100 for the first time since its stock exchange listing in August. - Analysts predict Ola Electric's market share could decline to 25% over the next five years due to increased competition and changes in government policies. Source: [The Arc](https://thearcweb.com/article/ola-electrics-sales-hit-an-11month-low-as-bajaj-gains-market-share-cOwqOlS4GzDBU4my)