Enterprise Product Support Manager
Stripe is seeking an Enterprise Product Support Manager in Singapore to lead and develop a team of Operations Associates. The role involves driving process improvements, managing team performance through data-driven insights, and ensuring exceptional service for enterprise users. You will work cross-functionally to mitigate risk and foster a culture of inclusion and transparency. This position requires 8+ years of experience leading support operations in a high-growth environment.
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Experience
8+ years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 1
What you will work on
Stripe is seeking an Enterprise Product Support Manager in Singapore to lead and develop a team of Operations Associates. The role involves driving process improvements, managing team performance through data-driven insights, and ensuring exceptional service for enterprise users. You will work cross-functionally to mitigate risk and foster a culture of inclusion and transparency. This position requires 8+ years of experience leading support operations in a high-growth environment.
TAL's take
Exceptional tier-1 company with a clearly defined managerial role supporting enterprise operations.
Crisp JD with well-defined responsibilities, clear management scope, and specific minimum requirements.
Salaries at Stripe
51.2 LPA average
Based on 29 Grapevine salary entries for Stripe.
Other roles
0 - 2 years | L1
33 LPA average
Range: 29 - 37 LPA
Other roles
2 - 4 years | L2
9 LPA average
Range: 8 - 11 LPA
Operations
4 - 6 years | L2
18 LPA average
Range: 18 - 18 LPA
Engineering
4 - 6 years | L2
53 LPA average
Range: 52 - 53 LPA
Must haves
- 8+ years experience leading operations support teams
- Experience working cross-functionally with multiple teams
- Experience in delivering weekly and monthly business metrics and reporting
- Excellent written and verbal communication skills
- Ability to partner effectively with internal stakeholders
- Background of identifying and remediating quality gaps in team performance
- Passion for process improvement and innovation
About the company
Stripe is a global tier 1 financial infrastructure platform.
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