Customer Success Director
Backbase is hiring a Customer Success Director in Singapore to lead customer satisfaction, retention, and strategic growth for APAC banking clients. The role involves acting as a trusted advisor to C-suite stakeholders while driving product adoption and Net ARR growth. Candidates must have extensive experience in enterprise software for financial services and strong technical acumen. This position requires regional travel and the ability to influence digital transformation journeys across diverse APAC markets.
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Experience
10+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Backbase is hiring a Customer Success Director in Singapore to lead customer satisfaction, retention, and strategic growth for APAC banking clients. The role involves acting as a trusted advisor to C-suite stakeholders while driving product adoption and Net ARR growth. Candidates must have extensive experience in enterprise software for financial services and strong technical acumen. This position requires regional travel and the ability to influence digital transformation journeys across diverse APAC markets.
TAL's take
Strong leadership role at a well-regarded fintech enterprise with clear strategic responsibilities and regional scope.
The JD clearly defines the regional scope, stakeholder management requirements, and commercial objectives for the role.
Salaries at Backbase
29.3 LPA average
Based on 9 Grapevine salary entries for Backbase.
Other roles
2 - 4 years
21 LPA average
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4 - 6 years | P3
28 LPA average
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6 - 8 years | p3
25 LPA average
Range: 25 - 25 LPA
Other roles
8 - 10 years | p3
35 LPA average
Range: 26 - 52 LPA
Must haves
- 10+ years enterprise-level customer-facing experience
- Experience within the APAC region
- Experience in Banking, FinTech, or Financial Services software
- Technical literacy with complex enterprise software architectures
- Exceptional communication and negotiation skills
- Ability to influence C-level stakeholders
- Bachelor’s degree in Technology, Business, or related discipline
Tools and skills
About the company
Established enterprise software company serving financial institutions, recognized by industry analysts.
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