IT Problem Analyst, AVP
OCBC is seeking an IT Problem Analyst to join their banking operations team in Singapore. The role focuses on executing the end-to-end Problem Management lifecycle, including RCA, trend analysis, and KEDB maintenance to improve service stability. Candidates should possess strong ITIL knowledge and experience in IT operations. This is an onsite role within a large-scale financial environment.
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Experience
5+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
OCBC is seeking an IT Problem Analyst to join their banking operations team in Singapore. The role focuses on executing the end-to-end Problem Management lifecycle, including RCA, trend analysis, and KEDB maintenance to improve service stability. Candidates should possess strong ITIL knowledge and experience in IT operations. This is an onsite role within a large-scale financial environment.
TAL's take
Solid established financial institution role with clearly defined responsibilities in IT operations and service management.
The JD provides a very clear breakdown of duties related to ITIL problem management, RCA, and KEDB maintenance.
Must haves
- Bachelor's degree in Computer Science or Information Systems
- At least 5 years in IT Operations or Service Management
- Familiarity with ITIL practices (Incident, Problem, Change, Knowledge)
- Strong analytical, documentation, and communication skills
- Ability to work collaboratively across teams
Tools and skills
Nice to have: itil v4 certification.
About the company
Established regional bank, tier 2 as it is a large traditional financial institution but not a global big-tech or high-growth unicorn.