Customer Success Manager - SMB
Exotel is seeking a Customer Success Manager to own the post-sales relationship for SMB customers. The role involves managing project launches, conducting product demonstrations, troubleshooting technical issues, and driving renewals and upsells. Candidates must have strong technical aptitude regarding APIs and integrations alongside a background in SaaS customer success. The position requires proactive communication to ensure client satisfaction and project success.
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Experience
3-6 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Exotel is seeking a Customer Success Manager to own the post-sales relationship for SMB customers. The role involves managing project launches, conducting product demonstrations, troubleshooting technical issues, and driving renewals and upsells. Candidates must have strong technical aptitude regarding APIs and integrations alongside a background in SaaS customer success. The position requires proactive communication to ensure client satisfaction and project success.
TAL's take
Solid established mid-stage company with clear role definition and structured customer-facing responsibilities.
Role responsibilities are clearly mapped, though broad in scope covering sales, technical account management, and project coordination.
Salaries at Exotel
16.8 LPA average
Based on 9 Grapevine salary entries for Exotel.
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Engineering
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Must haves
- Technical knowledge in APIs and integrations
- 3-6 years of experience in software/technical account management or customer success
- Strong listening and sales skills
- Ability to conduct product demonstrations
Tools and skills
About the company
Established SaaS platform provider with significant presence in emerging markets, but lacks the global brand scale of Tier 1.
Posts mentioning Exotel
Which offer to choose please help
Hi all I hold an offer from exotel and also today got an offer from tracxn both for same role and almost same pay. Can someone please guide me which offer to choose and how about wlb and culture at them. Please help
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Hi folks, I have 4.2 years of experience working in a product-based company and recently got laid off from Gupshup. I’m reaching out to get some honest feedback and insights from the community. Here are the companies I have offers from: • Park+ • Macquarie • Exotel • Publicis Sapient • Ivanti • Thoughtworks • OYO I’m looking for a company that offers: • Good work-life balance • Strong engineering culture & Learning • Career growth opportunities • Stability and decent compensation If you or someone you know has experience with any of these, I’d love to hear your thoughts. Which one would you choose and why? My last working day is near and I need to accept one Thanks in advance! 🙏
Exotel Is Hiring
Leading Cloud Telephony Company is hiring for Inside Sales Engineer & Inside Sales Intern position, full time roles. Let me know, if anyone's interested, I can refer.