Junior Implementation Specialist
Trulioo is hiring a Junior Implementation Specialist in Singapore to manage identity verification implementations for mid-market and Enterprise clients. The role involves configuring products, troubleshooting API issues, and collaborating with internal teams to ensure customer success. Candidates must have 2-5 years of customer-facing experience with SaaS platforms and strong technical troubleshooting abilities. This hybrid position requires both English and Mandarin proficiency to serve a global customer base.
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Experience
2-5 years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
Trulioo is hiring a Junior Implementation Specialist in Singapore to manage identity verification implementations for mid-market and Enterprise clients. The role involves configuring products, troubleshooting API issues, and collaborating with internal teams to ensure customer success. Candidates must have 2-5 years of customer-facing experience with SaaS platforms and strong technical troubleshooting abilities. This hybrid position requires both English and Mandarin proficiency to serve a global customer base.
TAL's take
Solid tier-2 company in a growing sector with a clearly defined customer-facing implementation role.
The JD provides a very clear breakdown of responsibilities, team structure, and specific software/language requirements.
Must haves
- 2-5 years of experience in a customer-facing role
- Experience supporting users on a SaaS platform using APIs
- Startup experience
- Proficiency in MS Excel
- Written and verbal English and Mandarin proficiency
Tools and skills
About the company
Established global identity verification platform with significant scale and VC backing.