Merchant Success Associate
SHOPLINE is seeking a Merchant Success Associate to support their smart commerce platform in Singapore. The role involves managing merchant inquiries via chat, email, and phone, monitoring merchant health KPIs, and collaborating with cross-functional teams. Candidates should have at least one year of customer service experience and a strong understanding of the e-commerce ecosystem. The position focuses on enhancing merchant retention and ensuring seamless platform operations.
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Experience
1+ years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
SHOPLINE is seeking a Merchant Success Associate to support their smart commerce platform in Singapore. The role involves managing merchant inquiries via chat, email, and phone, monitoring merchant health KPIs, and collaborating with cross-functional teams. Candidates should have at least one year of customer service experience and a strong understanding of the e-commerce ecosystem. The position focuses on enhancing merchant retention and ensuring seamless platform operations.
TAL's take
Solid tier-2 company with a well-defined support and account management role.
The JD clearly outlines the responsibilities for merchant support, communication channels, and internal collaboration.
Must haves
- At least 1 year customer service experience
- Good command of spoken and written English
- Understanding of e-commerce best practices
- Excellent verbal and written communication skills
- Detail-minded and able to manage multi-tasks
About the company
Established smart commerce platform with significant regional presence in Asia.