Conversation Designer - Digital Assistant
Elsevier is looking for a Conversation Designer to join their Researcher Support and Customer Experience department in Chennai. The role involves designing and optimizing chatbot-enabled support journeys by leveraging customer data and cross-functional collaboration. You will maintain conversational standards, implement chatbot solutions, and drive continuous improvement through metrics and user feedback. The position requires a mix of design expertise, analytical ability, and familiarity with conversational AI platforms.
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Experience
4-7 years
Function
Arts and Design
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Elsevier is looking for a Conversation Designer to join their Researcher Support and Customer Experience department in Chennai. The role involves designing and optimizing chatbot-enabled support journeys by leveraging customer data and cross-functional collaboration. You will maintain conversational standards, implement chatbot solutions, and drive continuous improvement through metrics and user feedback. The position requires a mix of design expertise, analytical ability, and familiarity with conversational AI platforms.
TAL's take
Stable global company with a well-defined role in conversation design, offering structured benefits and growth opportunities.
The JD is clear about the responsibilities, required experience, and specific domain of conversational design within customer support.
Salaries at Elsevier
24.0 LPA average
Based on 1 Grapevine salary entries for Elsevier.
Other roles
6 - 8 years | Senior Software Engineer
24 LPA average
Range: 24 - 24 LPA
Must haves
- 4-7 years experience in conversational or CX design
- Demonstrated experience designing chatbots or virtual assistants
- Ability to translate customer needs into conversational solutions
- Strong analytical skills and stakeholder engagement
- Bachelor's degree in a relevant field
Tools and skills
Nice to have: crm, case management, live chat, knowledge systems, genai.
About the company
Elsevier is a major global academic publishing and analytics company, considered a strong industry leader but not a tier-1 tech-centric brand.