User Operation Specialist
Trade W is a multi-asset trading platform seeking a User Operations Specialist to own the end-to-end client experience. This role focuses on retention, lifecycle management, and post-liquidation recovery workflows for retail traders. The position requires strong data literacy, communication skills in English and Hindi, and familiarity with the Indian retail trading market. You will manage complex retention sequences and optimize engagement strategies across multiple channels.
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Experience
4+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
Trade W is a multi-asset trading platform seeking a User Operations Specialist to own the end-to-end client experience. This role focuses on retention, lifecycle management, and post-liquidation recovery workflows for retail traders. The position requires strong data literacy, communication skills in English and Hindi, and familiarity with the Indian retail trading market. You will manage complex retention sequences and optimize engagement strategies across multiple channels.
TAL's take
Well-defined operational role within a specific fintech niche, though the company brand is unfamiliar.
The JD provides a highly detailed breakdown of client lifecycle responsibilities, specific communication channels, and clear performance KPIs.
Must haves
- 4+ years of experience in user operations, customer success, or client retention
- Experience in CFD broker, forex broker, crypto exchange, or fintech platform
- Deep understanding of retail trader psychology
- Experience managing high-volume client communications across WhatsApp, email, and in-app channels
- Data-literate in Excel or Google Sheets
- Fluent in English and Hindi
Tools and skills
Nice to have: salesforce, hubspot, automated communication sequences.
About the company
unfamiliar company, default mid-tier
Posts mentioning Trade W
OfBusiness employees have companies that trade with OfBusiness, leading to revenue overcounting - MorningContext
Tata Comm CEO on Trump Effect and AI Growth
- Tata Communications is closely monitoring the impact of Trump's initial policies but remains optimistic about business sentiment. - The company is focusing on AI cloud business, engaging with startups and enterprises, and bringing in external investors for its SaaS subsidiary, NetFoundry. - Tata Comm is also reviewing its international subsidiaries to streamline structure for future acquisitions. Source: [Inc42](https://www.moneycontrol.com/news/business/too-early-to-assess-trump-effect-but-a-trade-war-is-unlikely-says-tata-comm-ceo-12917486.html)
TMC Nominates Ritabrata Banerjee for Rajya Sabha
- The Trinamool Congress has nominated Ritabrata Banerjee for the upcoming Rajya Sabha by-elections, following Jawhar Sircar's resignation. - Banerjee, previously with CPI(M), is recognized for his efforts in strengthening the organization and advocating for trade union workers. - The by-elections will be held on December 20, filling the sole vacant Rajya Sabha seat from West Bengal. Source: [Abp News](https://news.abplive.com/elections/trinamool-congress-has-named-ritabrata-banerjee-as-its-candidate-for-the-upcoming-rajya-sabha-by-elections-1736229), [The Economic Times](https://economictimes.indiatimes.com/news/politics-and-nation/tmc-names-ritabrata-banerjee-as-candidate-for-rajya-sabha-bypolls/articleshow/116073281.cms), [The Hindu](https://www.thehindu.com/news/national/west-bengal/trinamool-congress-nominates-ritabrata-banerjee-to-rajya-sabha/article68958258.ece)