Customer Services Engineer
Morphisec is a leader in endpoint protection seeking a Customer Services Engineer for the APJ & MEA regions. The role involves managing strategic accounts, driving product adoption, conducting technical onboarding, and coordinating cross-functional feedback. Candidates must have 5 years of experience in B2B SaaS customer success or technical account management. The position requires strong technical aptitude for troubleshooting and excellent communication for multi-stakeholder management.
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Experience
5+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Morphisec is a leader in endpoint protection seeking a Customer Services Engineer for the APJ & MEA regions. The role involves managing strategic accounts, driving product adoption, conducting technical onboarding, and coordinating cross-functional feedback. Candidates must have 5 years of experience in B2B SaaS customer success or technical account management. The position requires strong technical aptitude for troubleshooting and excellent communication for multi-stakeholder management.
TAL's take
Solid role at an established cybersecurity firm with clear account management ownership and scope.
Very well-defined responsibilities, clear account management scope, and specific experience requirements provided.
Must haves
- 5 years experience in Customer Success, Solutions Engineering, or Technical Account Management
- B2B SaaS experience
- Strong technical aptitude in APIs, integrations, and configuration troubleshooting
- Ability to manage complex, multi-stakeholder enterprise accounts
- Excellent English communication and presentation skills
Tools and skills
Nice to have: it infrastructure, enterprise automation platforms, linux, windows.
About the company
Established cybersecurity company with a global footprint, fitting the mid-stage product company profile.