Customer Service Representative
CenturyIQ Solutions, the captive unit of Century Financial, is seeking a Customer Service Representative in Mumbai. The role involves managing inbound and outbound calls to qualify and nurture leads for the UAE sales team. Candidates will maintain CRM records and ensure accurate lead documentation. The position requires experience in financial services and strong communication skills.
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Experience
1-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
CenturyIQ Solutions, the captive unit of Century Financial, is seeking a Customer Service Representative in Mumbai. The role involves managing inbound and outbound calls to qualify and nurture leads for the UAE sales team. Candidates will maintain CRM records and ensure accurate lead documentation. The position requires experience in financial services and strong communication skills.
TAL's take
Solid tier-2 role in a captive financial services unit with clear responsibilities, though the scope is standard support/sales.
The JD is highly specific regarding the daily tasks, sales process, and coordination with the UAE team.
Must haves
- Graduate degree in any discipline
- 1-4 years experience in telecalling, inside sales, or customer engagement
- Experience in financial services, banking, or insurance
- Familiarity with CRM systems
Tools and skills
About the company
Captive unit for an established financial services firm in the UAE.