Technical support exceutive
Unipro Tech Solutions is hiring a Technical Support Executive in Chennai to join their enterprise retail technology support team. The role involves managing technical escalations, tracking SLAs, coordinating with L3 teams, and maintaining support documentation. Candidates should have a background in IT or Computer Science and possess strong analytical and customer-facing skills. The position is ideal for an early-career professional looking to build experience in customer success.
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Experience
0-1 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Unipro Tech Solutions is hiring a Technical Support Executive in Chennai to join their enterprise retail technology support team. The role involves managing technical escalations, tracking SLAs, coordinating with L3 teams, and maintaining support documentation. Candidates should have a background in IT or Computer Science and possess strong analytical and customer-facing skills. The position is ideal for an early-career professional looking to build experience in customer success.
TAL's take
A well-defined entry-level support role for a mid-tier software company with clear expectations and responsibilities.
The JD clearly outlines the responsibilities, required qualifications, and scope for a junior support role.
Must haves
- Bachelor’s Degree in IT / Computer Science
- Strong communication skills
- Customer handling abilities
- Analytical and problem-solving skills
- Familiarity with CRM and support tools
Tools and skills
Nice to have: sql.
About the company
unfamiliar company, default mid-tier