Service Delivery Manager
A Service Delivery Manager role for a global transportation and supply chain enterprise based in Singapore. The role oversees end-to-end service delivery, manages SLAs, and coordinates stakeholder relationships. Candidates require strong ITIL knowledge and experience with ITSM tools like ServiceNow or Jira. The position involves team and vendor management to ensure continuous service improvement.
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Experience
7+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
A Service Delivery Manager role for a global transportation and supply chain enterprise based in Singapore. The role oversees end-to-end service delivery, manages SLAs, and coordinates stakeholder relationships. Candidates require strong ITIL knowledge and experience with ITSM tools like ServiceNow or Jira. The position involves team and vendor management to ensure continuous service improvement.
TAL's take
Solid mid-level operations role at a large global firm with well-defined service management responsibilities.
The JD provides a highly structured and specific breakdown of responsibilities across service delivery, stakeholder management, and ITIL processes.
Salaries at Michael Page
17.2 LPA average
Based on 2 Grapevine salary entries for Michael Page.
Other roles
0 - 2 years
12 LPA average
Range: 12 - 12 LPA
Sales
2 - 4 years
22 LPA average
Range: 22 - 22 LPA
Must haves
- Strong understanding of ITIL framework
- Excellent communication and stakeholder management skills
- Strong problem-solving and analytical abilities
- Experience in IT service management tools like ServiceNow, Remedy, or Jira
- Minimum 7 years of experience in IT service delivery or operations
- Experience managing client-facing roles and SLAs
Tools and skills
About the company
Michael Page is a major global recruitment consultancy firm.
Posts mentioning Michael Page
Apple fired 4,100 when Steve Jobs returned in 1997
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Micheal_Scott AMA
Hey Folks, I thought I should do an AMA specially after yesterday’s rumours that I have been laid off from Grapevine - this isn’t true 😂. It is however true that I have been PIPed and have a much reduced role now xD To be serious: Happy to answer any Grapevine questions that you may have. Features, ideas, questions on why we do what we do welcome - I’ll answer what I can! Cheers!
Grapevine feature
@micheal_scott shouldn't there be a feature to add a photo as a comment?