Operations Manager (BPO US Process)
Silvermine Group is seeking an experienced Operations Manager to lead a large customer support and sales team in an international BPO environment. The role involves managing 50-60 employees across multiple channels to drive performance, sales targets, and customer satisfaction metrics. The successful candidate will implement SOPs, manage operational pipelines, and utilize data analytics for process improvement. This is a critical leadership position focused on operational excellence, team development, and cross-departmental collaboration.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
12+ years
Function
Operations
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Silvermine Group is seeking an experienced Operations Manager to lead a large customer support and sales team in an international BPO environment. The role involves managing 50-60 employees across multiple channels to drive performance, sales targets, and customer satisfaction metrics. The successful candidate will implement SOPs, manage operational pipelines, and utilize data analytics for process improvement. This is a critical leadership position focused on operational excellence, team development, and cross-departmental collaboration.
TAL's take
Solid senior management role in an established domain-specific company, though it is not a high-growth tech unicorn.
The JD clearly defines the scope, team size, and responsibilities for a BPO operations manager role.
Salaries at Silvermine Group
58.0 LPA average
Based on 2 Grapevine salary entries for Silvermine Group.
Other roles
10 - 12 years
76 LPA average
Range: 76 - 76 LPA
Other roles
14 - 16 years
40 LPA average
Range: 40 - 40 LPA
Must haves
- 12+ years experience in international BPO
- 4+ years of people management experience
- Experience managing 50+ members
- Proven ability to achieve sales targets
- Understanding of voice, chat, email, and back-office operations
Tools and skills
Nice to have: six sigma, lean, copc.
About the company
Established provider of compliance services with a niche market focus and clear product-market fit.