Technical Support Engineer - L1 - 260512-3
Kaseya is hiring a Technical Support Engineer (L1) in Bengaluru to provide IT management and cybersecurity support. The role involves managing customer issues via chat, phone, and tickets while adhering to internal KPIs. Candidates must be proficient in OS troubleshooting, networking, and security tools. Success in this role leads to professional growth within a fast-paced global IT environment.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Kaseya is hiring a Technical Support Engineer (L1) in Bengaluru to provide IT management and cybersecurity support. The role involves managing customer issues via chat, phone, and tickets while adhering to internal KPIs. Candidates must be proficient in OS troubleshooting, networking, and security tools. Success in this role leads to professional growth within a fast-paced global IT environment.
TAL's take
Solid tier-2 company with a clear and well-defined support scope, though the role is entry-level.
The JD provides a very clear, structured list of specific technical requirements and responsibilities, leaving little ambiguity regarding the role.
Must haves
- Knowledge of major operating systems (Windows, macOS, Linux)
- Experience troubleshooting network stack (VLAN, NAT, TCP/IP, DNS, DHCP)
- Understanding of encryption standards (SSL/TLS, certificates, keys)
- Experience with Windows administration, Active Directory, and Group policies
- Capability to read and write SQL queries
- Experience with EDR, MDR, and antivirus applications
Tools and skills
Nice to have: comptia a+, comptia network+, comptia server+, comptia security+, mcp, mcts, mcit, ccna.
About the company
Kaseya is an established global provider of IT management software with significant market presence but lacks the tier-1 developer-first brand status.
Posts mentioning Kaseya
Hiring! REFERRAL!
HIRING! New roles at Kaseya ! Grab the opportunity now. Apply through my referral link: 1. Integration Engineer : https://lnkd.in/gFPHRsmu 2. Lead Integration Engineer : https://lnkd.in/gY4Y4mRj 3. Sr Sales Strategy and Operations Analyst : https://lnkd.in/gv6-5FqQ 4. Product Manager II ( UK Based Role ) : https://lnkd.in/gdiGptJY #hiring ##jobalert #jobs #engineering #engineer #tech
Anyone have referral
I am currently seeking a new opportunity. With solid experience in managing IT infrastructure and delivering support in dynamic MSP environments, I believe my background aligns well with the requirements of this role. Currently, I am working at Computerbilities as a Senior System Administrator, and previously, I held the role of Senior Engineer at Kaseya. My expertise spans across Microsoft 365 tools—including Exchange, SharePoint, Intune MDM—along with hands-on experience in security software, RMM tools, ConnectWise Manage, backup solutions, and antivirus technologies.
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