AWS Contact Center L3
Kyndryl is seeking an experienced CCaaS Lead to manage contact center operations in Noida. The role involves designing and optimizing AWS Connect solutions, managing the Avaya Aura suite, and implementing Verint recording tools. You will lead a team of professionals, drive governance standards, and ensure operational excellence. This role requires deep technical leadership and stakeholder management experience.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
15+ years
Function
Engineering
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Kyndryl is seeking an experienced CCaaS Lead to manage contact center operations in Noida. The role involves designing and optimizing AWS Connect solutions, managing the Avaya Aura suite, and implementing Verint recording tools. You will lead a team of professionals, drive governance standards, and ensure operational excellence. This role requires deep technical leadership and stakeholder management experience.
TAL's take
Solid tier 2 role with clear, albeit senior, responsibilities in CCaaS domain and well-defined technical stack.
Very well-defined role with specific technical requirements, responsibilities, and clear domain focus.
Salaries at Kyndryl
12.6 LPA average
Based on 45 Grapevine salary entries for Kyndryl.
Engineering
0 - 2 years | L1
5 LPA average
Range: 5 - 5 LPA
Engineering
2 - 4 years | 6B
12 LPA average
Range: 12 - 12 LPA
Engineering
6 - 8 years | P5
28 LPA average
Range: 28 - 28 LPA
Engineering
10 - 12 years | JL5
21 LPA average
Range: 21 - 21 LPA
Must haves
- Expertise in AWS Connect design and administration
- Experience with Avaya Aura suite administration
- Experience with Verint recording solution
- Strong background in contact center operations and governance
- Leadership and team management skills
Tools and skills
Nice to have: workforce management, analytics tools.
About the company
Kyndryl is an established global IT services company, spin-off from IBM, classified as a large-scale tier 2 firm.
Posts mentioning Kyndryl
Interview tips
Hi folks, tomorrow i have an interview for Associate software engineering- network automation development in 'Kindryll' , can anyone give some tips if anyone has attended or any sort of experience in in this company past experience, anything would be helpful.
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details
Kyndryl Referral
Hi folks, can anyone working in Kyndryl help me with a referral for an opening, I have the job details