Client Support Team Lead
Ultima Markets is a fintech company specializing in forex and multi-asset trading. This role involves managing client sales inquiries, handling account issues, and providing operational reports for the sales team. Candidates should possess extensive experience in client support and familiarity with trading platforms like MT4/MT5. The position requires strong communication skills in English and Hindi to bridge gaps between clients and internal departments.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
7+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Ultima Markets is a fintech company specializing in forex and multi-asset trading. This role involves managing client sales inquiries, handling account issues, and providing operational reports for the sales team. Candidates should possess extensive experience in client support and familiarity with trading platforms like MT4/MT5. The position requires strong communication skills in English and Hindi to bridge gaps between clients and internal departments.
TAL's take
Solid tier-2 fintech role with clear 7+ year seniority requirements, though scope is standard support operations.
Clear expectations regarding support, reporting, and industry-specific forex knowledge, though tech stack is relatively generic.
Must haves
- Minimum 7 years experience in Client Support
- Excellent written and verbal English and Hindi communication
- Strong multitasking skills
- Customer-focused mindset
About the company
Established fintech player in the forex sector, not a globally recognized tier-1 brand.