Technical Product Support Specialist
Red Oak Technologies is hiring a Technical Product Support Specialist to provide technical assistance to customers. This role involves troubleshooting issues via Zendesk, managing SDK and API-related inquiries, and collaborating with cross-functional teams. Candidates should possess strong technical communication skills and experience with support documentation tools. The role is remote and focuses on driving customer success and product adoption.
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Experience
Experience not specified
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
Red Oak Technologies is hiring a Technical Product Support Specialist to provide technical assistance to customers. This role involves troubleshooting issues via Zendesk, managing SDK and API-related inquiries, and collaborating with cross-functional teams. Candidates should possess strong technical communication skills and experience with support documentation tools. The role is remote and focuses on driving customer success and product adoption.
TAL's take
Tier 2 company with a clearly defined but generic support role scope.
The responsibilities and requirements are clearly defined and well-aligned for a technical support role.
Must haves
- Experience with SDKs and APIs
- Track record in a similar customer-facing role
- Ability to learn and explain technical products
- Familiarity with Zendesk, Intercom, Confluence, and Jira
Tools and skills
About the company
unfamiliar company, default mid-tier
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