Customer Care Specialist
Criteo is hiring a Customer Care Specialist in Gurugram to provide support for their global advertising platform. The role involves troubleshooting technical and campaign-related issues for clients via email and live chat while leveraging AI-powered tools. Candidates are expected to manage KPIs, collaborate across internal teams, and drive client satisfaction. This is a client-facing position within a collaborative, fast-paced adtech environment.
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Experience
Experience not specified
Function
Support
Work mode
Hybrid, India
Company
Tier 2
What you will work on
Criteo is hiring a Customer Care Specialist in Gurugram to provide support for their global advertising platform. The role involves troubleshooting technical and campaign-related issues for clients via email and live chat while leveraging AI-powered tools. Candidates are expected to manage KPIs, collaborate across internal teams, and drive client satisfaction. This is a client-facing position within a collaborative, fast-paced adtech environment.
TAL's take
Stable established company with a defined scope, though the role is focused on customer support rather than core product engineering.
Clear responsibilities and expectations for a client-facing support role within an adtech firm.
Salaries at Criteo
20.2 LPA average
Based on 8 Grapevine salary entries for Criteo.
Engineering
0 - 2 years | B1
16 LPA average
Range: 16 - 16 LPA
Other roles
0 - 2 years | B1
17 LPA average
Range: 17 - 17 LPA
Operations
2 - 4 years | B1
14 LPA average
Range: 14 - 14 LPA
Other roles
2 - 4 years | B1
17 LPA average
Range: 15 - 20 LPA
Must haves
- Strong passion for problem-solving
- Client-first mindset
- Excellent organizational skills
- KPI-driven mindset
- Basic exposure to digital marketing concepts
Tools and skills
About the company
Established global adtech company, well-known but does not fall into the top tier FAANG/India-unicorn core tech lists provided.
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