Customer Accounts Manager - Pune
Avalara is hiring a Customer Accounts Manager in Pune to manage and grow an existing portfolio of customers within the tax compliance domain. You will own the full renewal cycle, identify churn risks, and drive expansion through tech-touch motions. The role requires experience with CRM tooling, health scoring, and a strong aptitude for integrating AI into daily sales operations. Success is measured by retention rates, NRR growth, and efficient pipeline management.
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Experience
3+ years
Function
Sales
Work mode
Onsite, India
Company
Tier 2
What you will work on
Avalara is hiring a Customer Accounts Manager in Pune to manage and grow an existing portfolio of customers within the tax compliance domain. You will own the full renewal cycle, identify churn risks, and drive expansion through tech-touch motions. The role requires experience with CRM tooling, health scoring, and a strong aptitude for integrating AI into daily sales operations. Success is measured by retention rates, NRR growth, and efficient pipeline management.
TAL's take
Solid tier-2 company with a well-defined role in a high-impact renewals and growth function.
Clearly defined responsibilities, metrics, and domain focus for an existing business account management role.
Salaries at Avalara
27.4 LPA average
Based on 42 Grapevine salary entries for Avalara.
Sales
4 - 6 years | IC3
11 LPA average
Range: 11 - 11 LPA
Engineering
0 - 2 years | IC2
20 LPA average
Range: 20 - 20 LPA
Other roles
0 - 2 years | IC2
3 LPA average
Range: 3 - 3 LPA
Engineering
2 - 4 years | L4
21 LPA average
Range: 19 - 23 LPA
Must haves
- 3+ years experience with customer health scoring and strategy design
- Experience in the tax compliance domain
- SaaS renewals and account management experience
- Negotiation and objection handling skills
- Experience using CRM like Salesforce
- Experience using AI in daily workflows
Tools and skills
About the company
Established SaaS company with significant scale but not at the tier-1 global benchmark level.
Posts mentioning Avalara
Please help me choose between offers
5.4 yeo Exl - location bengluru - client amazon - role - bie l5 notice period - 3 months - 5 days ofc Avalara - location pune - role - bie - notice period 1 month in probation , afterwards 2 months , 2 days ofc Fixed of both is same , variable has little difference
300+ Companies paying 12LPA+ base for SDE-1 role in India
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Lay off - please help
Hi, I had layoff off last month, I have 5+ years of experience in Amazon , flipkart and Avalara, I am not getting enough calls and linkedin applies are just useless, though I have relevant skillset it's always rejection email. Requesting you to help me with referral or please consider in case your team is hiring. ( Senior data analyst/ senior product analyst/ data scientist) Thank you and regards.