Major Incident Manager
The Major Incident Manager at MKS Inc. is responsible for orchestrating the lifecycle of critical outages, acting as the primary coordinator for technical bridge calls. This role demands high-pressure decision-making, stakeholder communication, and rigorous adherence to ITIL incident management protocols. Candidates must bring extensive experience in IT operations, familiarity with ITSM tools, and basic cloud infrastructure knowledge. The position involves driving post-incident RCAs and process improvements across the organization.
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Experience
8+ years
Function
Operations
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Major Incident Manager at MKS Inc. is responsible for orchestrating the lifecycle of critical outages, acting as the primary coordinator for technical bridge calls. This role demands high-pressure decision-making, stakeholder communication, and rigorous adherence to ITIL incident management protocols. Candidates must bring extensive experience in IT operations, familiarity with ITSM tools, and basic cloud infrastructure knowledge. The position involves driving post-incident RCAs and process improvements across the organization.
TAL's take
Solid operational role within a well-defined domain, though company status is unverified.
Clear responsibilities, well-defined skill requirements, and explicit seniority expectations.
Must haves
- 8+ years of experience in IT operations
- 3+ years in incident management
- Strong understanding of ITIL framework
- Familiarity with ITSM tools like ServiceNow or Jira
- Bachelor's degree in IT/Computer Science or related field
- Ability to manage high-pressure situations
Tools and skills
Nice to have: itil foundation certification.
About the company
unfamiliar company, default mid-tier