Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)
Tieto is seeking an L1 Service Desk Engineer to provide technical support and troubleshooting for their IT infrastructure. The role involves managing incidents and service requests through ServiceNow, configuring and administering tools like Intune, Active Directory, and Azure. Candidates will act as the first point of contact for users and must document issues accurately while maintaining high customer service standards. This is a junior-level role requiring foundational IT knowledge and experience with Microsoft enterprise tools.
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Experience
1-4 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Tieto is seeking an L1 Service Desk Engineer to provide technical support and troubleshooting for their IT infrastructure. The role involves managing incidents and service requests through ServiceNow, configuring and administering tools like Intune, Active Directory, and Azure. Candidates will act as the first point of contact for users and must document issues accurately while maintaining high customer service standards. This is a junior-level role requiring foundational IT knowledge and experience with Microsoft enterprise tools.
TAL's take
Solid role at an established consulting firm, clearly defined responsibilities and technical requirements.
The JD provides a clear scope of work, technical stack, and responsibilities for a standard L1 support role.
Must haves
- 1-4 years of experience in an IT support role
- Strong understanding of computer hardware, software, and networking concepts
- Experience with Intune, Active Directory, Azure, Exchange Admin, O365, and ServiceNow
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
Tools and skills
Nice to have: itil foundation, microsoft certified: azure fundamentals.
About the company
Established IT consulting firm with significant scale.
Posts mentioning Tieto
US' plans to ban Tiktok. If they actually pull this off, this is a BIG loss for Bytedance and a BIG win for Instagram.
TikTok is like swiss knife
Social commerce, live streams, music app, and now text 🥲
Trump Seeks Supreme Court Delay on TikTok Ban
- President-elect Donald Trump has requested the Supreme Court to delay the TikTok ban set for January 19, aiming for a political resolution. - The Biden administration supports the ban, citing national security concerns, while Trump emphasizes negotiation to protect free speech. - The Supreme Court will hear arguments on January 10, with a decision expected before the ban's effective date. Source: [Cnn](https://www.cnn.com/2024/12/27/politics/tiktok-supreme-court-trump-biden-briefs/index.html), [Chicago Tribune](https://www.chicagotribune.com/2024/12/27/trump-supreme-court-delay-tiktok-ban/), [Newsweek](https://www.newsweek.com/donald-trump-asks-supreme-court-pause-potential-tiktok-ban-2006832), [Apnews](https://apnews.com/article/tiktok-ban-supreme-court-trump-b96013a8447e9bdb5508ebe436aadf9a), [Insider](https://www.businessinsider.com/donald-trump-asks-supreme-court-tiktok-ban-law-on-hold-2024-12), [New York Post](https://nypost.com/2024/12/27/us-news/trump-asks-supreme-court-to-halt-tiktok-ban-from-taking-effect/), [Nbc News](https://www.nbcnews.com/politics/donald-trump/trump-urges-supreme-court-hit-pause-law-ban-tiktok-us-month-rcna185606)