Service Delivery L1 SME
The Service Delivery L1 SME at Wabtec Corporation serves as an advanced support point of contact for global technical incidents. The role involves managing complex tickets within ServiceNow, maintaining knowledge base articles, and providing mentorship to help desk analysts. Candidates must have experience with Windows environments, Active Directory, and ITIL practices. This role focuses on optimizing service delivery and reducing resolution times in a global rail and transportation technology firm.
50k new jobs listed every day. Install TAL to find more jobs like this.
Experience
3+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Service Delivery L1 SME at Wabtec Corporation serves as an advanced support point of contact for global technical incidents. The role involves managing complex tickets within ServiceNow, maintaining knowledge base articles, and providing mentorship to help desk analysts. Candidates must have experience with Windows environments, Active Directory, and ITIL practices. This role focuses on optimizing service delivery and reducing resolution times in a global rail and transportation technology firm.
TAL's take
Solid professional support role at a large, established global industrial company.
Clear role definition as an L1 subject matter expert with specific tool requirements and responsibilities.
Must haves
- 3 years of experience as a Service Desk Specialist
- Understanding of Global Service Delivery Process and Tools
- Experience in supporting Windows desktop environments
- Microsoft Office 365 products knowledge
- Experience in an Active Directory environment
- Strong understanding of ITIL Service Management
- Bachelor's Degree
Tools and skills
About the company
Global industrial and transportation technology company, established firm.