Senior Executive Officer II, Customer Engagement
Singapore Pools is seeking a Customer Engagement professional to manage customer-focused programs and communications campaigns in the gaming domain. The role involves developing project plans, executing editorial calendars, and producing content in both English and Mandarin to drive customer retention. The incumbent will collaborate with cross-functional teams and external agencies to ensure project success. This role requires a blend of creative content skills and analytical stakeholder management.
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Experience
3+ years
Function
Marketing
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Singapore Pools is seeking a Customer Engagement professional to manage customer-focused programs and communications campaigns in the gaming domain. The role involves developing project plans, executing editorial calendars, and producing content in both English and Mandarin to drive customer retention. The incumbent will collaborate with cross-functional teams and external agencies to ensure project success. This role requires a blend of creative content skills and analytical stakeholder management.
TAL's take
Stable, government-established organization offering a well-defined role in marketing and customer engagement.
Clear responsibilities centered on marketing, project management, and content creation, although the title is slightly non-standard.
Must haves
- Degree in Marketing, Mass Communications or equivalent
- Minimum 3 years experience executing communications campaigns
- Experience in vendor and stakeholder management
- Advanced skills in Microsoft Office
- Strong copywriting skills in English and Mandarin
- Strong knowledge of customer experience and gaming products
Tools and skills
About the company
Government-linked not-for-profit organization with a specific domain focus, well-established but not a global tech unicorn.
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