Customer Success Team Lead / Manager
Zithara.ai is looking for a Customer Success Team Lead to oversee account management and support operations in Hyderabad. This role involves mentoring a small team, managing high-value retail accounts, and driving retention metrics across India and Australia. Candidates must be proficient in technical account management and CRM tools to bridge technical product capabilities with client needs. This is a player-coach position offering a path toward senior leadership.
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Experience
4-7 years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Zithara.ai is looking for a Customer Success Team Lead to oversee account management and support operations in Hyderabad. This role involves mentoring a small team, managing high-value retail accounts, and driving retention metrics across India and Australia. Candidates must be proficient in technical account management and CRM tools to bridge technical product capabilities with client needs. This is a player-coach position offering a path toward senior leadership.
TAL's take
Solid role with clear managerial responsibilities in a growing B2B SaaS company, though the company is not yet a top-tier brand.
Very well-defined responsibilities, team size, and expectations for a customer success lead role.
Must haves
- 4-7 years experience in Customer Success or Technical Account Management
- 1-2 years experience mentoring or leading team members
- Strong technical troubleshooting ability
- Fluent English communication skills
- Familiarity with helpdesk ticketing and CRM software
Tools and skills
Nice to have: retail tech, e-commerce tech.
About the company
Early to mid-stage B2B SaaS startup, currently lacks massive global scale or brand recognition.