Customer Support Executive - 24×7 Operations (Testing & Assessment)
The Customer Support Executive at ETS will manage inbound and outbound interactions for global high-stakes assessment programs. This role involves resolving candidate queries regarding registration, test-day readiness, and technical system checks while maintaining data privacy and test integrity. The position requires basic IT troubleshooting skills and the ability to work in a 24x7 rotational shift environment. It is an entry-level opportunity for candidates to work within a mission-driven global education organization.
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Experience
0+ years
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Customer Support Executive at ETS will manage inbound and outbound interactions for global high-stakes assessment programs. This role involves resolving candidate queries regarding registration, test-day readiness, and technical system checks while maintaining data privacy and test integrity. The position requires basic IT troubleshooting skills and the ability to work in a 24x7 rotational shift environment. It is an entry-level opportunity for candidates to work within a mission-driven global education organization.
TAL's take
Solid established organization in the edtech space with a clear, well-defined support role.
The JD is very clear regarding the responsibilities of the support role, including specific technical troubleshooting tasks and operational requirements.
Must haves
- Graduate in any discipline
- Excellent spoken and written English
- Strong customer handling and problem-solving skills
- Basic IT troubleshooting knowledge
- Willingness to work in a 24x7 rotational shift environment
Tools and skills
Nice to have: it certifications.
About the company
Global non-profit educational assessment organization with large scale operations.
Posts mentioning ETS
Etsy's Struggle to Enforce Porn Ban Continues
- On July 29, Etsy banned pornography and sex toys, but violations persist. - Searches for slang terms and sex toys still yield results, despite the ban. - Etsy claims to have removed thousands of accounts but issues remain. - Vendors like Luka have been forced to end sales, impacting small businesses. - Critics question why Etsy hasn't blocked more sex-related terms. Source: [Forbes](https://www.forbes.com/sites/cyrusfarivar/2024/08/12/etsy-promised-to-end-sales-of-porn-and-sex-toys-its-not-going-well/)
Need advise regarding ETS.
On July 4th, i was supposed to give me GRE exam for higher studies. At the scheduled time of 11 am, i was all set to give my exam and i started it. But the ETS browser ended up not running on my laptop(Omen 15). I finally arranged a new laptop and started the exam. By now the time was 3pm. When i entered the exam lobby, it showed that your appointment time is gone so you cannot give the exam. The proctoru person told me to mail ETS and move on with rescheduling. I called them and they said that they will investigate the situation and then they will think whether i can give the exam or i have to pay again and then give the exam. Can anyone please guide me on what to expect from them at last because 22550 is not a small amount to let go of just like that. I am scared that all of my money will be forfeit and i have to pay again and then give the exam.
I went from earning 1 lakh a day to just ₹0 after a 5 am morning email.
I started a store back in 2020 on Etsy, Amazon USA, and eBay, selling handmade brass, copper, and other artisanal utensils. The margins were insane—a ₹500 item would sell for ₹5,000. Out of all the platforms, Etsy really scaled for me. I hit 50 orders a day and was making ₹1 lakh profit daily, just from Etsy alone. But then, one morning at 5 AM, I received the email that would destroy everything. Etsy had suspended my account, citing a copyright infringement claim because new sellers had used my product photos and filed complaints against me. My account was gone in an instant. I was left stuck with crores of stock, and to make it worse, ₹24 lakhs in PayPal was frozen due to settlement holds. Adding to the pain, Etsy paused new seller onboarding in India, and the Indian government started cracking down on e-commerce exporters with complicated shipping bill clearances. Now, I’m back to running my dad’s utensil shop, where earning even ₹10k profit in a day feels nearly impossible. It’s exhausting—dealing with hundreds of customers, endless talking, and manual effort. I’m clearing all my stuck stock there, but it’s nowhere near what I had built. My biggest mistake was not focusing on creating my own brand and selling through my own website. And to top it off, I see my competitor, Ptal, on Shark Tank India with a ₹100 crore valuation while I’m sitting in a clumsy shop in my village. The biggest lesson? Don’t put all your eggs in one basket. Distribution is a must in business.