Jobs on TAL
All jobsOnsiteOperationsgeneral softwareExperience not specified
OnsiteMid Levelgeneral software

WFM Real Time Analyst

TaskUsIndore, Madhya Pradesh, IndiaPosted 17 May 2026

TaskUs is hiring a WFM Real Time Analyst to manage queue monitoring and intraday reporting within their BPO operations. The role involves tracking floor activities, ensuring agent availability, and communicating real-time data. The position requires strong analytical skills for monitoring adherence to process definitions. This role supports the company's global customer experience service delivery.

Matched by TAL

50k new jobs listed every day. Install TAL to find more jobs like this.

Install TAL

Experience

Experience not specified

Function

Operations

Work mode

Onsite, India

Company

Tier 2

What you will work on

TaskUs is hiring a WFM Real Time Analyst to manage queue monitoring and intraday reporting within their BPO operations. The role involves tracking floor activities, ensuring agent availability, and communicating real-time data. The position requires strong analytical skills for monitoring adherence to process definitions. This role supports the company's global customer experience service delivery.

TAL's take

Quality 45/1004/5 clarityTier 2 company

Standard operational role within a large BPO; provides consistent but generic scope in a service-oriented environment.

Clear and coherent job responsibilities focusing on queue monitoring, reporting, and adherence tracking.

Salaries at TaskUs

5.0 LPA average

Based on 9 Grapevine salary entries for TaskUs.

View all salaries

Operations

2 - 4 years | L8

2 LPA average

Range: 2 - 2 LPA

Sales

0 - 2 years | L2

5 LPA average

Range: 5 - 5 LPA

Engineering

0 - 2 years | L2

9 LPA average

Range: 9 - 9 LPA

Other roles

0 - 2 years | L2

3 LPA average

Range: 3 - 3 LPA

Must haves

  • Real time queue monitoring experience
  • Intraday reporting (hourly interval and productivity reports)
  • Managing client interactions
  • Monitoring and tracking floor activity adherence (AUX, ACW, breaks, shifts)

About the company

TaskUs is an established global BPO provider with a large workforce, serving as a well-known service entity.

Posts mentioning TaskUs

How do you manage your tasks/to-do?

Saw my manager use excel and another one of my colleagues use Microsoft to-do for keeping a check of things. I used to use Notion at the place before this for keeping track of tasks but I don't think the network allows that anymore, what app/site do you use to manage or keep track of your to do's?

Office Gossip618

How are you all Product Managers using AI in your day to day tasks?

I want to switch to fintech company so want to learn how to use ai there and also be productive

Product Managers52

Why Project Planning Matters: Lessons from Experience

Many projects end up in a cycle of pending tasks, late-night work, and increased pressure due to a lack of proper planning. Key factors such as accurate estimations, well-structured user stories, sprint planning that aligns with the team's capacity, prioritization of features and fixes, and effective communication within the team all play a crucial role. When these aspects are neglected especially in environments where toxic leadership exists the project is bound to suffer. To ensure smoother execution, every team member, whether a junior, fresher, or senior, should be involved in the estimation process and have a say in task assessments. This approach allows for more realistic planning, ensuring that work is assigned based on individual capacity, providing enough time for learning and implementation. It also results in high-quality deliverables with minimal errors. When proper planning is ignored, regardless of business-level constraints, it leads to increased defects, longer completion times, and a stressful team environment. A good lead should be the voice of the team, advocating for their concerns rather than working against them. While they don’t have to agree with every opinion, they should be open-minded and analytical enough to understand the team's capacity and plan better strategies for success. Feel free to put your opinions and suggestions/action items leadership can take to make this work. Comments on why this cannot happen (if any) are also welcome. I am looking for how this can be made into a plan of action, when a team lead is not so open-minded/takes opinions from the team. The way I see it now is, only the leadership can take the action item on this. Juniors can raise their voice, but sometimes it might affect them in some or the other way and turn out into politics.

IT Company Discussion30