Chat Customer Service Specialist
This role at Citi involves providing high-quality chat-based customer support within the fintech domain. The specialist will handle inquiries, troubleshoot issues, and ensure customer satisfaction while maintaining specific performance metrics like NPS and CSAT. Candidates must have experience in international banking processes and possess strong analytical skills. The role requires working night shifts in a fast-paced, goal-oriented environment.
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Experience
3-5 years
Function
Support
Work mode
Onsite, India
Company
Tier 1
What you will work on
This role at Citi involves providing high-quality chat-based customer support within the fintech domain. The specialist will handle inquiries, troubleshoot issues, and ensure customer satisfaction while maintaining specific performance metrics like NPS and CSAT. Candidates must have experience in international banking processes and possess strong analytical skills. The role requires working night shifts in a fast-paced, goal-oriented environment.
TAL's take
Role at a Tier 1 financial institution with clear performance metrics and professional growth expectations.
Highly specific JD detailing responsibilities, required experience levels, and expected performance metrics.
Must haves
- 3-5 years of customer service experience in international processes
- Experience handling real-time customers in a high-pressure environment
- Excellent written communication skills
- Basic banking knowledge on credit cards and retail bank
- Experience with CX metrics like FCR, Rep-SAT, NPS, CSAT
Tools and skills
About the company
Citi is a global financial institution.