Manager, Customer Service
TDCX is hiring a Customer Service Manager in Singapore for their global BPO operations. The role involves managing team metrics, driving performance through coaching, and ensuring high customer satisfaction standards. The successful candidate will oversee recruitment, onboarding, and team structure while advocating for product improvements based on customer feedback. This position requires deep expertise in contact center operations and stakeholder communication.
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Experience
3-5 years
Function
Support
Work mode
Hybrid, Singapore
Company
Tier 2
What you will work on
TDCX is hiring a Customer Service Manager in Singapore for their global BPO operations. The role involves managing team metrics, driving performance through coaching, and ensuring high customer satisfaction standards. The successful candidate will oversee recruitment, onboarding, and team structure while advocating for product improvements based on customer feedback. This position requires deep expertise in contact center operations and stakeholder communication.
TAL's take
Solid mid-tier global BPO role with clear managerial responsibilities in a standard business function.
Clear managerial responsibilities focused on contact center metrics and team development.
Must haves
- Bachelor's degree in any field
- 3-5 years of working experience in the related field
- Excellent understanding of contact centre operation
- Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
- Effective facilitation skills in client and staff meetings
- Excellent verbal and written communication skills in English
About the company
Global BPO provider with a large footprint but less prestige than top-tier tech product companies.