Customer Support Specialist
Sennheiser is seeking a Customer Support Specialist in Kallang to manage order processing and provide high-level customer service for their professional audio equipment. The role involves managing sales potential, troubleshooting technical issues, and maintaining accurate customer files. Candidates will collaborate with the APAC support team to resolve product inquiries and complaints. The position offers an international work environment with potential for growth within the global audio industry.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Sennheiser is seeking a Customer Support Specialist in Kallang to manage order processing and provide high-level customer service for their professional audio equipment. The role involves managing sales potential, troubleshooting technical issues, and maintaining accurate customer files. Candidates will collaborate with the APAC support team to resolve product inquiries and complaints. The position offers an international work environment with potential for growth within the global audio industry.
TAL's take
Solid established global brand with a clear, well-defined operational support role.
The JD clearly defines responsibilities including order processing, troubleshooting, and sales support within a specific product domain.
Must haves
- Strong product knowledge in audio solutions
- Ability to process orders accurately and efficiently
- Effective communication via telephone, email, and chat
- Experience with troubleshooting and complaint handling
- Capability to identify components and recommend products
About the company
Global established electronics manufacturer, well-known brand but not a software-focused tier 1 entity.