Cloud Support Engineer
AlphaSense is seeking a Cloud Support Engineer in Singapore to join their global Customer & Product Support team. You will serve as the second line of defense, troubleshooting customer issues across SaaS and private cloud environments. The role involves using CLI tools, scripting languages, and AI-driven workflows to resolve technical challenges. This position offers clear growth pathways into Senior Support or Site Reliability Engineering (SRE).
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Experience
2-4 years
Function
Support
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
AlphaSense is seeking a Cloud Support Engineer in Singapore to join their global Customer & Product Support team. You will serve as the second line of defense, troubleshooting customer issues across SaaS and private cloud environments. The role involves using CLI tools, scripting languages, and AI-driven workflows to resolve technical challenges. This position offers clear growth pathways into Senior Support or Site Reliability Engineering (SRE).
TAL's take
Solid tier-2 role in a reputable SaaS firm with clear career progression into SRE and well-defined technical responsibilities.
Highly specific job description with clear expectations, team context, and technical requirements.
Salaries at AlphaSense
33.7 LPA average
Based on 3 Grapevine salary entries for AlphaSense.
Other roles
2 - 4 years
32 LPA average
Range: 19 - 46 LPA
Other roles
4 - 6 years
36 LPA average
Range: 36 - 36 LPA
Must haves
- 2-4 years in technical support, IT operations, or cloud operations
- Working proficiency with CLI tools like kubectl and awscli
- Scripting skills in Python or JavaScript
- Working knowledge of GraphQL and REST APIs
- Experience managing customer support cases through lifecycle
Tools and skills
Nice to have: aws, docker, crossplane, vespa, elasticsearch, mongodb, mysql, java.
About the company
Established SaaS company with significant global presence and enterprise customer base.
Posts mentioning AlphaSense
Everstage raising 30mil @ 150mil valuation🚀
Everstage, a SaaS startup, is in advanced stages to raise $30 million from new investor Eight Roads Ventures, valuing the company at $150 million. Existing backers like 3one4 Capital and Elevation Capital will also participate in the round. - What do they do? Everstage, founded in 2020, is a sales performance management platform designed to automate sales commissioning processes for companies. It counts PopMenu, Whatfix, Chargebee, and Alphasense among its customers. - Trends: Investors are increasingly focusing on SaaS startups, with reports of other companies in the space, such as Whatfix and HighPerformr, also securing significant funding rounds. - Market Outlook: The investment into Everstage reflects the growing interest in vertical platforms within the SaaS space, with various investors setting aside funds to invest in B2B SaaS startups. Scoop: Money Control
Alphasense subscribtion
has anyone tried alphasense? and willing to share their learnings? Pls dm. Relevant support would be monetarily rewarded.
What would it take to build an alternative to the Bloomberg Terminal or something similar to Alpha sense but specific to Indian Markets ?
Been really curious about this since I've seen and used OpenBB, it's an open source research tool. They've recently raised a pre-seed round at about half a million or something. I'm really curious if something of this sort can be done for Indian retail traders as public company data in India does not have a single source. Thoughts and inputs ?