Technical Support Engineer
Technical Support Engineer at Almuqeet Systems focusing on monitoring aSMSC applications and performance. Responsibilities include incident handling, first-level troubleshooting, log analysis, and SLA compliance. Requires proficiency in web applications, Linux/Windows environments, SQL Server, and networking fundamentals. The role involves 24/7 environment support and close coordination with internal and client teams.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
Technical Support Engineer at Almuqeet Systems focusing on monitoring aSMSC applications and performance. Responsibilities include incident handling, first-level troubleshooting, log analysis, and SLA compliance. Requires proficiency in web applications, Linux/Windows environments, SQL Server, and networking fundamentals. The role involves 24/7 environment support and close coordination with internal and client teams.
TAL's take
Solid tier-2 role for a support engineer with clear technical requirements and operational scope.
The JD provides a very clear scope, specific technical requirements, and outlines the operational environment for the role.
Must haves
- Working knowledge of web applications and RESTful APIs
- Hands-on experience with Ubuntu Linux and Windows Server
- Basic knowledge of Microsoft SQL Server
- Familiarity with IIS, Apache, and NGINX
- Strong understanding of TCP/IP fundamentals and firewall basics
Tools and skills
Nice to have: wireshark, postman, zabbix, grafana, smpp.
About the company
unfamiliar company, default mid-tier.