Analyst - Voice Quality
The Analyst – Voice Quality at Unimrkt Research is responsible for monitoring respondent interaction calls to ensure adherence to quality and compliance standards. The role involves conducting evaluations, providing performance feedback, and managing reporting through MIS and scorecards. Candidates should have proficiency in MS Excel and experience in quality assurance, particularly in voice-based processes. This is an onsite role based in Gurugram requiring strong communication and interpersonal skills.
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Experience
0+ years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
The Analyst – Voice Quality at Unimrkt Research is responsible for monitoring respondent interaction calls to ensure adherence to quality and compliance standards. The role involves conducting evaluations, providing performance feedback, and managing reporting through MIS and scorecards. Candidates should have proficiency in MS Excel and experience in quality assurance, particularly in voice-based processes. This is an onsite role based in Gurugram requiring strong communication and interpersonal skills.
TAL's take
Mid-tier company offering a standard operational quality assurance role with clearly defined responsibilities.
The JD clearly defines the monitoring and feedback responsibilities, specific skills, and qualification requirements.
Must haves
- Prior experience in call monitoring, quality evaluation, and performance feedback
- Working knowledge of MS Excel
- Excellent written and verbal communication skills in English
- Minimum 6 months of experience in a Quality Analyst role
Tools and skills
About the company
unfamiliar company, default mid-tier