Vice President, Technology Operations Specialist II, Application Production Services & Engineering
Bank of America is seeking a senior L3 Technical Operations Lead based in Singapore to manage collaboration platforms, specifically MS Teams and Intune. The role involves acting as an escalation point for critical incidents, driving operational stability, and ensuring ITIL-compliant process governance across the APAC region. Candidates must possess over 12 years of enterprise IT operations experience with deep expertise in M365 ecosystems and PowerShell automation. This position offers a key leadership role in maturing regional collaboration and voice operations within a global financial services environment.
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Experience
12+ years
Function
Operations
Work mode
Onsite, Singapore
Company
Tier 2
What you will work on
Bank of America is seeking a senior L3 Technical Operations Lead based in Singapore to manage collaboration platforms, specifically MS Teams and Intune. The role involves acting as an escalation point for critical incidents, driving operational stability, and ensuring ITIL-compliant process governance across the APAC region. Candidates must possess over 12 years of enterprise IT operations experience with deep expertise in M365 ecosystems and PowerShell automation. This position offers a key leadership role in maturing regional collaboration and voice operations within a global financial services environment.
TAL's take
Senior operations leadership role at a major global financial institution with clear, high-stakes technical ownership responsibilities.
The JD is extremely well-defined regarding the specific technologies (MS Teams, Intune), the L3 escalation role, and the ITIL process requirements.
Salaries at Bank of America
23.8 LPA average
Based on 97 Grapevine salary entries for Bank of America.
Operations
2 - 4 years | Band 7A
27 LPA average
Range: 19 - 39 LPA
Operations
4 - 6 years | L6
22 LPA average
Range: 22 - 22 LPA
Operations
6 - 8 years | 6B
16 LPA average
Range: 14 - 17 LPA
Operations
8 - 10 years | L6
21 LPA average
Range: 21 - 21 LPA
Must haves
- 12+ years hands-on enterprise IT operations experience
- L3 ownership for Microsoft Teams, Azure AD, Intune, M365
- Expertise in Teams admin center and client troubleshooting
- Strong Intune / Endpoint Manager experience
- Hands-on PowerShell automation
- Proven leadership in incident management and change governance
- Strong command of ITIL-based processes
Tools and skills
Nice to have: cisco cucm, unity connection, sip trunks, splunk, ai tools, machine learning.
About the company
Bank of America is a massive global financial institution, though it does not strictly fall under the 'tech-native' Tier 1 unicorn/big-tech label in the provided taxonomy.
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