Quality Assurance Analyst
ResultsCX is seeking a Quality Assurance Analyst to support their healthcare contact center in Bengaluru. The role involves monitoring and evaluating agent performance to ensure compliance with HIPAA regulations and quality standards. You will utilize CRM tools and MS Office to track call trends and provide actionable feedback. This is an onsite position requiring 1-2 years of relevant experience in healthcare BPO environments.
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Experience
1-2 years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
ResultsCX is seeking a Quality Assurance Analyst to support their healthcare contact center in Bengaluru. The role involves monitoring and evaluating agent performance to ensure compliance with HIPAA regulations and quality standards. You will utilize CRM tools and MS Office to track call trends and provide actionable feedback. This is an onsite position requiring 1-2 years of relevant experience in healthcare BPO environments.
TAL's take
Tier 2 established BPO company with a clearly defined, standard quality assurance role.
The JD is well-structured, providing a clear list of responsibilities, requirements, and domain focus on healthcare BPO.
Must haves
- 1-2 years experience as a Quality Analyst in healthcare voice process or BPO
- Strong understanding of healthcare processes, claims, and customer service metrics
- Proficiency in quality monitoring tools, CRM platforms, and MS Office
- Excellent verbal and written communication skills
- Ability to work fixed night shifts
Tools and skills
About the company
Established global BPO and customer experience partner with over 20,000 employees.
Posts mentioning ResultsCX
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Attended interview in Deloitte on 6th may, by when I can expect results ? Tried to connect with HR but no response..