Customer Support Executive
HireVibe Talent is seeking a Customer Support Executive in Kochi to handle inbound voice calls and resolve employee and customer queries. The role requires professional handling of interactions and efficient escalation of complex issues. Candidates must have at least one year of BPO or call center experience and excellent communication skills. The position involves rotational shifts, including night shifts, in a standard support environment.
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Experience
1+ years
Function
Support
Work mode
Onsite, India
Company
Tier 3
What you will work on
HireVibe Talent is seeking a Customer Support Executive in Kochi to handle inbound voice calls and resolve employee and customer queries. The role requires professional handling of interactions and efficient escalation of complex issues. Candidates must have at least one year of BPO or call center experience and excellent communication skills. The position involves rotational shifts, including night shifts, in a standard support environment.
TAL's take
Low tier role, standard BPO customer support position with routine responsibilities and night shift requirements.
The JD clearly defines the role, shift requirements, and primary responsibilities for a support executive.
Must haves
- Minimum 1 year experience in BPO/Call Centre/Customer Support
- Plus two or higher educational qualification
- Excellent Communication skills (CEFR-B2)
- Immediate joiner
- Willing to work in rotational 9hr shifts
About the company
Staffing/recruitment agency focused on service-based roles.