Customer Success Account Manager
This role involves managing a portfolio of SMB customers for a partner company, focusing on retention, adoption, and expansion. The successful candidate will act as a trusted advisor, driving upsell and cross-sell initiatives while maintaining a healthy pipeline. The position requires strong consultative selling skills and a deep understanding of SaaS business models. You will collaborate with internal teams to ensure value delivery and revenue growth.
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Experience
3+ years
Function
Support
Work mode
Hybrid, India
Company
Tier 3
What you will work on
This role involves managing a portfolio of SMB customers for a partner company, focusing on retention, adoption, and expansion. The successful candidate will act as a trusted advisor, driving upsell and cross-sell initiatives while maintaining a healthy pipeline. The position requires strong consultative selling skills and a deep understanding of SaaS business models. You will collaborate with internal teams to ensure value delivery and revenue growth.
TAL's take
Role posted by a third-party recruiter for an unnamed partner company, limiting visibility and brand association.
The JD clearly defines responsibilities and requirements for a standard SMB account management role, despite the partner company being unnamed.
Must haves
- 3+ years in customer success, account management, or SaaS sales
- Proven ability to manage a large customer portfolio
- Strong experience in consultative selling and value-based engagement
- Excellent written and verbal communication skills
- Strong understanding of SaaS business models and subscription services
- Strong organizational and pipeline management skills
About the company
Jobgether is a recruitment platform/aggregator, not the direct hiring product company.