Customer Success
This is a senior customer success role for an e-commerce company specializing in coffee solutions. The candidate will manage the end-to-end customer journey, lead distributed support teams, and implement scalable processes. Proficiency in Shopify and QuickBooks is highly preferred. The role requires a proactive leader capable of driving operational excellence in a remote-first international setting.
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Experience
5+ years
Function
Support
Work mode
Remote, India
Company
Tier 2
What you will work on
This is a senior customer success role for an e-commerce company specializing in coffee solutions. The candidate will manage the end-to-end customer journey, lead distributed support teams, and implement scalable processes. Proficiency in Shopify and QuickBooks is highly preferred. The role requires a proactive leader capable of driving operational excellence in a remote-first international setting.
TAL's take
Role is well-defined and clear, but is posted by a third-party recruiter rather than the direct employer.
The JD clearly outlines the responsibilities, leadership requirements, and necessary tool expertise.
Must haves
- Minimum 5 years of experience in customer success or operations
- At least 2 years of leadership or team management experience
- Background in e-commerce operations
- Professional fluency in English
Tools and skills
Nice to have: coffee industry knowledge.
About the company
Jobgether is a recruitment platform acting as a third-party agency, default mid-tier.