Support Engineer
MoEngage is an intelligent customer engagement platform serving global enterprise clients. This role focuses on investigating, troubleshooting, and resolving technical issues within their cloud/SaaS environment. Candidates must be proficient in various programming languages and Linux/Unix systems, with strong communication skills for interacting with stakeholders. The role requires flexibility for 24/7 shift rotations.
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Experience
Experience not specified
Function
Support
Work mode
Onsite, India
Company
Tier 2
What you will work on
MoEngage is an intelligent customer engagement platform serving global enterprise clients. This role focuses on investigating, troubleshooting, and resolving technical issues within their cloud/SaaS environment. Candidates must be proficient in various programming languages and Linux/Unix systems, with strong communication skills for interacting with stakeholders. The role requires flexibility for 24/7 shift rotations.
TAL's take
Solid Tier-2 product company with clear support role definition and high-scale technical environment.
The role is clearly defined with specific responsibilities and technical stack requirements relevant to a support engineer position.
Salaries at MoEngage
31.3 LPA average
Based on 67 Grapevine salary entries for MoEngage.
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Engineering
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Must haves
- Proficiency in one or more: Python, Java, Javascript, Angular, React, HTML/CSS.
- Exposure to Linux/Unix operating systems.
- Experience working with REST APIs.
- Excellent communication skills in written and spoken English.
- Flexibility to work in 24/7 shifts.
Tools and skills
Nice to have: sql, mongodb, aws, kafka, elasticsearch.
About the company
Well-established SaaS company with significant global scale, but not in the Tier 1 elite tech list.
Posts mentioning MoEngage
Which is you go-to product analytics tool?
Here are all the tools i've used: 1. Mixpanel 2. Moengage 3. Metabase (at a company with multi-million userbase) 4. Amplitude Mixpanel wins for me in terms of usability, Amplitude wins if time spent is the goal for your app. rest of them are pure shit (will result in big analytics team).
Any news on MoEngage layoffs?
Goldman Sachs Nears $30-50 Million MoEngage Deal Amid SaaS Investment Resurgence
- Goldman Sachs is in advanced talks to invest $35-50 million in MoEngage through a secondary transaction. - This deal is part of a broader trend of increased activity in late-stage SaaS startups, including Whatfix, Innovaccer, Icertis, Atlan, and Rocketlane. - The investment comes as SaaS funding valuation multiples have readjusted significantly over the past year. - MoEngage was last valued at $700 million following a $77 million funding round led by Goldman Sachs and B Capital in 2022. - SaaS investments saw a slowdown last year, with late-stage firms receiving $1.53 billion in 2022, dropping to $421 million in 2023. Source: Economic Times