Quality Analyst
Skit.ai is an AI-driven collections platform looking for a Quality Analyst to monitor voice, chat, and email interactions. The role involves evaluating both human agent calls and AI bot conversations for compliance with US regulations like FDCPA and TCPA. Candidates will provide feedback to teams, analyze trends, and help tune AI performance. The position requires working US night shifts from the Bangalore office.
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Experience
2+ years
Function
Quality Assurance
Work mode
Onsite, India
Company
Tier 2
What you will work on
Skit.ai is an AI-driven collections platform looking for a Quality Analyst to monitor voice, chat, and email interactions. The role involves evaluating both human agent calls and AI bot conversations for compliance with US regulations like FDCPA and TCPA. Candidates will provide feedback to teams, analyze trends, and help tune AI performance. The position requires working US night shifts from the Bangalore office.
TAL's take
Solid role in a specialized AI startup with clear domain focus and well-defined operational requirements.
The JD is extremely crisp, clearly defining the QA scope for both human and AI bot interactions in a collections context.
Salaries at Skit.AI
15.1 LPA average
Based on 9 Grapevine salary entries for Skit.AI.
Other roles
0 - 2 years | L1
2 LPA average
Range: 2 - 2 LPA
Engineering
2 - 4 years
5 LPA average
Range: 5 - 5 LPA
Other roles
2 - 4 years
16 LPA average
Range: 10 - 28 LPA
Other roles
4 - 6 years | L3
17 LPA average
Range: 15 - 20 LPA
Must haves
- 2+ years QA experience in international BPO
- Hands-on experience monitoring collections calls
- Working knowledge of FDCPA, CFPB, UDAAP, and TCPA
- Proficiency with QA scorecards and CRM/dialer tools
- Excellent English communication skills
Tools and skills
Nice to have: ai bot monitoring, data reporting tools.
About the company
Recognized AI collections company with notable industry awards but not at the global flagship scale of tier 1.